Case Study: Fire Adapted Bailey - Got 5 Volunteer Program

The Problem

Fire Adapted Bailey runs a community volunteer program called Got 5 - connecting residents who may need evacuation help with neighbors who are ready to provide it. Elderly residents, people with mobility challenges, households with livestock, anyone who might struggle in a fast-moving wildfire evacuation.

The program worked. The process didn't.

Coordinators were collecting names on paper at their annual Emergency Preparedness class. No matching system. No follow-up. No way to grow the program beyond whoever showed up that day.

What We Built

We replaced the pen-and-paper signup with a two-form automated system built in Go High Level and Make.com, embedded directly on the Got 5 page of FAB's website.

Both volunteers and residents requesting assistance fill out their own form, selecting their neighborhood and the specific type of help they can offer or need. The system handles the rest - matching the right volunteer to the right neighbor based on location and need, then sending the volunteer's contact information to the person requesting help, along with a gentle prompt to reach out when they feel ready.

Volunteers never receive details about residents requesting assistance unless contacted directly — a privacy design that was important to the organization and to the community members they serve.

Services Applied

• Business Process Mapping

• Business Process Automation

• Automated Lead Capture

• Instant Lead Response Systems

The Result

Fire Adapted Bailey can now grow the Got 5 program year-round - not just at one annual event. New volunteers are put to work the moment they sign up. Residents who need help are connected without any staff involvement. And the entire exchange happens with the discretion a rural mountain community expects.

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